Shipping policy

Shipping Policy

Last updated: 13-07-2026

1. Processing Time

• All our magnets are personalized and made-to-order.
• After you approve the design preview, we need 1–3 business days to produce your order.
• Once production is complete, we ship your order within 1 business day.
• Total processing time before shipping: usually 2–5 business days (depending on design complexity and approval speed).

2. Shipping Methods & Costs

We offer the following shipping options at checkout:

• Exact shipping cost is calculated at checkout based on weight and destination.
• Free shipping available on orders above 25€

3. Delivery Times

• Delivery times are estimates only and not guaranteed.
• We are not responsible for delays caused by customs, holidays, or carrier issues.
• You will receive a tracking number via email as soon as your order is shipped.

4. International Orders & Customs

• For orders outside the EU, you may be responsible for customs duties, taxes, and import fees.
• These charges are not included in the shipping cost and must be paid by the recipient.
• We are not responsible for packages held by customs.

5. Lost or Damaged Packages

• If your package is lost or significantly damaged during shipping, please contact us within 7 days of the expected delivery date with your order number and tracking information.
• We will investigate with the carrier and either resend the order or issue a full refund (at our discretion).

6. Important Notes for Personalized Orders

• Because products are custom-made, we cannot stop or change an order once production has started.
• Please double-check all details (names, dates, spelling, design) before approving the preview.
• Minor color variations may occur due to different monitor settings and printing processes — this is not a reason for a refund or reshipment.